Help & Support

Frequently Asked Questions

Below are the questions we get asked the most.
If you still need help, please call 07854 868438.

Check-in is between 4pm and 7pm. We do not accept any check ins after this time

​If you are expecting to arrive after 7pm you MUST contact us to arrange this prior to your arrival. If no communication has been received from you, your lodge will not be accessible.

Monday to Saturday check-out is at 10:00am.
Sunday check-out is 11:00am

All of our lodges have hot tubs.

No additional visitors are permitted on site.

Pets are welcome in our pet friendly lodges only (We accept 1 medium dog or 2 small dogs up to 17kg each at a charge of £40 each)

We are an adults only site, no guests are allowed under the age of 18.

Yes, all of our lodges have Wi-Fi included. Although due to where we are sited, speed and connectivity can not be guaranteed 

  • Toilet rolls x 2 (any additional will be charged accordingly)
  • Hand towels x 1
  • Bath sheets x 2
  • Heated towel rail
  • Shower
  • Toilet
  • Sink
  • Mirror

 

  • Air conditioning (Rowan and Buttercup lodges only)
  • Dishwasher and dishwasher tablets
  • Fridge with built in freezer box
  • Wall mounted TV
  • Sofa
  • Dining table and chairs
  • Microwave
  • Toaster
  • Kettle
  • Gas hob
  • Electric oven
  • Set of pans
  • Oven trays
  • Utensils
  • Tea towel and hand towel
  • Washing up liquid
  • Cleaning cloth
  • Mugs, glasses, tableware, cutlery, place-mats
  • Iron and iron board
  • Dust pan and brush
  • Double bed including linen
  • King size bed including linen (Oak and Buttercup lodges only)
  • Wardrobe
  • Dressing table with stool and mirror
  • Wall mounted TV
  • Hot tub towels (located in wardrobe)
  • Hairdryer 
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