Please take the time to read these Terms and Conditions. They include important information about your booking, the lodges, site facilities and your stay with us.

• All guests staying with us must be aged 18 or over.
• The lead person booking must be aged 18 or over at the time of booking.
• There is a maximum of 2 adults per lodge or 4 adults in Buttercup.
• No additional visitors are permitted on site.
• No Children are permitted to stay with us.
• We do not accept group bookings for stag or hen parties
• We do not allow you to share your booking with others.
• We highly recommend that you take out suitable travel insurance for if you need to cancel your stay.
• By completing your booking, you agree to be bound by these Terms and Conditions

A non-refundable deposit of £100 is required to secure your booking. All bookings MUST be paid in full 6 weeks prior to your arrival date, failure to make the full payment will give Steam Mill Lodges the right to cancel your booking and retain your deposit.
If your arrival date is less than 6 weeks at the time of booking, full payment will be required.

An administration charge of £35 will apply to booking amendments and any differences in price will be charged for the new dates if applicable.

Bookings made through our online booking system are provisional until confirmed. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.

Security Deposit
A £150 security deposit pre-authorisation is required for all bookings. Shortly before your arrival, Steam Mill Lodges will place a £150 pre-authorisation against the payment card used to secure your booking. The timing of the authorisation will vary depending on the length of your stay to ensure it remains valid for as much of your visit as possible.
This is not a payment and no money is phyiscally taken from your account. Instead, your card issuer temporarily reserves £150. The security deposit may be used to cover any costs arising from damage, theft, excessive cleaning, missing items, breaches of these Terms & Conditions, or any other losses incurred during your stay.
For bookings of 7 nights or longer, the original pre-authorisation may expire before your departure. In these circumstances, Steam Mill Lodges reserves the right to obtain a replacement security deposit pre-authorisation to ensure cover remains in place until the end of your stay.
Provided there are no issues following your departure, the pre-authorisation will normally be released within 48 hours of check-out. As this is not a payment transaction, you will not receive a refund. Instead, the reserved funds will simply become available again. The time taken for the funds to become available is determined by your card issuer and may take up to 7 days, or longer in some cases.

If we are unable to obtain a valid security deposit pre-authorisation from the payment card used for your booking, we will contact you to arrange an alternative method. Failure to provide a valid security deposit may result in your booking being cancelled and/or access to the property being refused.

Cancellations/no shows and amendments
We strongly recommend all guests take out suitable travel insurance before booking.

Cancellations
• If you cancel your booking 6 weeks or more before arrival, we’ll refund any monies paid, minus your holding deposit.
• If you cancel less than 6 weeks before arrival, unfortunately we cannot refund any payments made.

No Shows & Arrival Dates
• If you fail to arrive on your booked dates (“no show”), or arrive on the wrong date, no refund will be given and we are unable to accommodate you on alternative dates.

Booking Amendments / Rescheduling
• If you need to reschedule or amend your booking, this must be requested 6 weeks or more before your arrival date.
• Reschedule requests received within 6 weeks of arrival cannot be accommodated.
• An admin fee of £35 applies to all amendments. If your new dates carry a higher rate, the difference will be charged.

Unforeseen Circumstances/Illness
• Our cancellation terms apply in all cases, including illness or being unable to travel for personal reasons.
• We cannot offer refunds or alternate dates for travel disruption caused by traffic, weather, or similar circumstances outside our control.

Steam Mill Lodges Cancellations
• In the rare event we must cancel your booking due to unforeseen circumstances, we will provide a full refund of all monies paid.

Why Our Cancellation Policy is Firm
As a small, family-run business with a limited number of lodges, every booking is important to us. When a reservation is made, we turn away other interested guests for those dates. Last-minute cancellations, regardless of the reason, often mean we cannot rebook the lodge, resulting in lost income that impacts our ability to keep the lodges and services special for all our guests.
For this reason, we cannot make exceptions for cancellations due to double bookings, changed minds, surprise changes, overlapping bookings elsewhere, or other personal circumstances. Our cancellation terms apply in all cases
and are clearly stated at the time of booking.
Please book responsibly — double-check your dates, and ensure all members of your party are aware of the reservation before confirming.
If you’re unsure, we strongly suggest purchasing travel insurance that covers all eventualities, including change of mind, double booking, or other unforeseen changes.
Thank you for understanding and helping us offer a consistently tranquil and experience for everyone.

Vouchers
• Vouchers purchased from Steam Mill Lodges are non-refundable and have no cash value.
• Vouchers are valid for the period stated at the time of purchase.
• Vouchers are fully transferable and may be used by another guest.
• All bookings made with a voucher are subject to our standard booking terms and conditions.

Holiday Insurance – Highly Recommended
We strongly recommend that all guests take out suitable holiday insurance as soon as their booking is confirmed.
Unfortunately, many people assume that travel insurance is only necessary when travelling abroad, but this is not the case. UK holiday insurance can provide valuable protection if you need to cancel your stay due to unforeseen circumstances such as illness, injury, family emergencies, redundancy, or other unexpected events. It may also provide cover for curtailment, personal belongings and other travel-related issues, depending on your chosen policy.
As our booking terms and conditions apply to all cancellations and amendments, we cannot stress enough how important it is to have appropriate holiday insurance in place to protect your booking.

Takeaway Deliveries (IMPORTANT)
To avoid disruption to our neighbours, please follow these specific instructions when ordering food:
• Specify Location: Use “Steam Mill Lodges” and provide your lodge name.
• Meet the Driver: You MUST meet the delivery driver at the main entrance barrier. Drivers are not permitted to drive through to individual lodges.
• Address Warning: Explicitly tell the driver NOT to deliver to No. 15 Canal Street.This is a private residence and not part of the lodges.
• Phone Number: Ensure the driver has your mobile number to call you upon arrival at the barrier should they need to contact you.

Parking/Vehicle movements
There is a designated car park on site. Please do not park on other areas of the site. Vehicles are left at your own risk. We accept no responsibility for damage or theft on the site. We operate a 5-mph speed limit on site, please drive slowly when you are on the site to maintain the safety of yourself and our guests on the site.

Electric Vehicle (EV) Charging
Charging of electric vehicles (EVs) or plug-in hybrid electric vehicles (PHEVs) from any standard 3-pin socket or electrical outlet within or outside the lodges is strictly prohibited. Our electrical systems are not designed or insured for the charging of electric vehicles and doing so presents a significant fire and safety risk. Guests found charging an EV or PHEV from the lodge electrical supply may have their stay terminated without refund and may be held responsible for any damage, increased electricity costs, or other losses incurred as a result. If you require EV charging during your stay, please use one of the dedicated public charging points available in the local area.

Smoking
All lodges are Non-Smoking in side, should you wish to smoke please do so outside and be respectful of others, dispose of your waste appropriately and use the ashtray provided. Naked flames such as candles, Chinese lanterns and fireworks are not allowed anywhere on site. Smoking in the hot tub is STRICTLY prohibited.

Drugs
No illegal substances are permitted on site. Should you be found to be using these substances you will be asked to leave immediately and no refund will be given as you will have breached our terms and conditions. If the presence of cannabis/smoke is present within the lodge you will be charged the full £150 security deposit to cover deep cleaning costs.

Site
Please dispose of your rubbish in the bins provided in your lodge and in the bin store located in the car parking area. Please do not leave rubbing outside of your lodge. Please do not flush any sanitary products down the toilets.
Please keep noise within a respectable level and please respect your lodge neighbour’s privacy. We request that no music or hot tub jets are used after 11:00pm. 

Cleaning
The lodges will be cleaned and an inventory taken between each stay. You are responsible for leaving the lodge in a tidy manner before you leave, including putting rubbish in the bins and washing up any dirty kitchenware or using the dishwasher. A charge of £20 per hour will be charged for any lodge that have been left in an unsatisfactory state. Any damages or missing items will be charged accordingly.

Barbecues/Fire pits
Guests are not permitted to bring their own barbecue. You may hire a Barbecue from us which includes the use of the BBQ stand, BBQ and utensils. Pre booking is advised to ensure availability. BBQ’s can be added to your booking
through your guest login or by emailing us at info@steam-mill-lodges.co.uk.
Only fire pits provided by Steam Mill Lodges are to be used on site.

Pets
Pets are welcome in our pet friendly lodges only.

Children
We are an adults only site, no one under the age of 18 is allowed to stay on site.

Lost Keys
Any lost keys will be charged at £120 as we will have to replace the key and the locking system for security reasons.

Personal belongings
Steam Mill Lodges does not accept any responsibility for personal belongings lost or damaged. Contents, belongings and vehicles are left at the owners risk. Should any items be left behind we will discuss this with you to get your items
returned to you as soon a conveniently possible. Please note there will be a £10 administration fee (this does not include postage costs) Any items left behind will be kept for 14 days. If unclaimed after this period, they will
be disposed of.

Hot Tubs
Please refer to the hot tub disclaimer provided. If you are found to be in breach of these conditions during your stay we reserve the right to ask you and your party to leave, with no refunds given.

Hot tub disclaimer
FAKE TAN MUST NOT BE WORN IN THE HOT TUB UNDER ANY CIRCUMSTANCES.
Guests MUST shower before using the hot tub, to ensure the removal of moisturisers, sun lotion, make up and perfumes that will affect the clarity of the water and chemical balances, this ensures a pleasant experience for all. Guests
should also shower after using the hot tub.
It is vital that the pool is kept clean for your own safety. Failure to do so results in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals. This in turn can lead to nasty microbiological bacteria
multiplying rapidly causing several serious hazards to user’s health. Failure to maintain a clean pool may result in the need to drain down, sanitise, and re-fill. Guests should be aware that failure to maintain a clean pool could result in a £75 fine.
In consideration to the neighbouring properties the hot tub jets should not be used after 11:00pm, no music is to be played after this time and we ask if voices be kept to a minimum volume. Drinks can be consumed around the hot tub area, please do so with care. Plastic glasses are provided for hot tub use. DO NOT use any glass in the hot tub. Should a normal glass be broken in the tub then IMMEDIATELY vacate the tub then turn the jets off if they are running. Please report this to staff so that it can be dealt with as soon as possible. If it happens late at night then please refrain from using the tub and notify staff in the morning.
AT NO POINT MUST ANYONE WALK ON THE HOT TUB COVER. This is both for your safety and to ensure no damage to the cover itself.

DO NOT USE THE HOT TUB IF YOU HAVE SKIN, EAR, GENITAL OR OTHER BODY INFECTIONS, OPEN SORES OR WOUNDS. AT NO POINT SHOULD THE HOT TUB BE USED IF YOU SUFFER FROM THE ABOVE. THIS COULD CAUSE THE SPREAD OF INFECTION, IRRITATE YOUR CONDITION FURTHER AND CONTAMINATE THE HOT TUB FACILITY. DO NOT GET INTO THE HOT TUB WEARING FAKE TAN, MAKE UP, BODY CREAM ETC. THIS WILL CAUSE SIGNIFICANT DAMAGE TO THE TUB AND FILTRATION SYSTEM AND CAN CAUSE IT TO BE UN OPERATIONAL AND HAVE TO BE CLOSED TO YOU. DO NOT USE THE HOT TUB CONTINUOUSLY FOR MORE THAN THE RECOMMENDED TIME LIMITES. This is first and foremost not good for your health and, secondly, running the pumps and leaving the lid open for longer will result in temperature loss and deterioration of water quality. Recommended guidelines suggest that you should use a hot tub for 15 to 30 minutes at a time with a maximum of 45 minutes at any one time. DO NOT use the tub if you are unwell, have low or high blood pressure, are pregnant, sensitive to chlorine or have any open wounds. If you have any doubts ask your doctor before booking.
DO NOT EAT FOOD OR SMOKE IN THE TUB. DO NOT SUBMERGE YOUR HEAD UNDER THE WATER. DO NOT ADD ANY DETERGENTS OR FOAMING AGENTS LIKE BUBBLE BATH, SHOWER GEL OR ESSENTIAL OILS TO THE WATER AS THIS WILL DAMAGE THE FILTERS AND RENDER THE HOT TUB UNUSABLE DO NOT ALLOW DOGS IN THE TUB DO NOT IMMERSE YOUR HEAD UNDERWATER. DO NOT PUT ANY WEIGHT ON THE LID AS IT MAY DAMAGE OR BREAK THE LID.
If the hot tub is not in use then the cover should be closed, leaving the cover open for prolonged periods will reduce the hot tub temperature and therefore ruin your enjoyment. 

GENERAL
The hot tub requires frequent testing and chemical treatment in order to be enjoyed safely. This process should not disturb you. It is carried out to ensure the hot tub is then perfect for the rest of the day and evening. The cover must always be replaced when not in use to maintain the temperature and ensure safety at all times.
ALCOHOL AND HOT TUBS DO NOT MIX – Drinking alcohol in a hot tub can be dangerous. A hot tub causes your blood vessels to dilate which in turn will cause your blood pressure to rise. This means that alcohol will get into your blood stream faster and circulate through your body faster which will have a greater effect on you than normal. The heat of the tub and the alcohol combined can cause dehydration and possible heat exhaustion. If you feel any of the following symptoms then get out of the tub immediately: Light headed, dizzy, nausea, rapid heartbeat, faint or fatigue, headache, extreme sweating.

HOT TUB DAMAGES AND BREAKAGES
Any damages to the lid, steps, lifting system, controls or filtration will be charged accordingly. In the case of mis-use and/or not following the guidelines set out above which result in the hot tub facility having to be shut down due to contamination, chemical in-balance, damage etc will be charged accordingly.
Any maintenance required as a result of introduction of pollutants (including soap, shampoo etc) will incur a charge.
ANY CHARGES INCURRED WILL BE FULLY DETAILED AND PHOTOGRAPH, EVIDENCE WILL BE TAKEN
And Finally: You use the hot tub at your own risk.
We cannot be held responsible for your safety whilst you are using the hot tub. You will be held responsible for any damage.

CHARGES
Failure to keep clean – Empty, clean and refill hot tub : £75.00
Damages will be charged at cost plus labour at £35 per hour.
We are very sorry that we have these rules, regulations and guidelines but we have learnt the hard way.
BY USING THE HOT TUB YOU ACCEPT TOTAL RESPONSIBILITY FOR THE HOT TUB AND ALL PERSONS USING IT. USERS OF THE HOT TUB DO SO AT THEIR OWN RISK.